Privacy Policy

1. Introduction

Panel-Pulse LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electrical panel assessment service ("the Service").

2. Information We Collect

Personal Information: When you use Panel-Pulse, we may collect your name, email address, phone number, and property address. This information is provided directly by you during the assessment process.

Photos and Images: You upload photographs of your electrical panel for analysis. These photos may contain metadata such as GPS coordinates, timestamps, and device information (EXIF data).

Payment Information: Payment processing is handled by Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe's privacy policy governs the handling of your payment information.

Usage Data: We automatically collect certain information when you access the Service, including your IP address, browser type, device information, pages visited, and time spent on the Service.

3. How We Use Your Information

We use the information we collect to: (a) provide and deliver the electrical panel assessment service; (b) process payments for paid reports; (c) communicate with you about your assessment results; (d) connect you with licensed electricians in your area, if you opt in; (e) improve our AI analysis models and service quality; (f) detect and prevent fraud, including verifying photo authenticity through geolocation comparison; and (g) comply with legal obligations.

4. Contractor Lead Sharing

If you request to be connected with a licensed electrician, we may share your name, phone number, email address, property address, and assessment summary with contractors in your service area. We will only share this information when you explicitly request a contractor connection or opt in to lead matching.

We do not sell your personal information to third parties for marketing purposes unrelated to the Service.

5. Data Retention

We retain your assessment data, including uploaded photos and results, for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting us. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), secure authentication, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services

The Service uses third-party providers including: Stripe for payment processing, Google Maps for address verification and geolocation services, and cloud hosting providers for data storage. Each of these providers has their own privacy policies governing their handling of your data.

8. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may also use analytics tools to understand how users interact with the Service. You can control cookie settings through your browser preferences.

9. Your Rights

Depending on your jurisdiction, you may have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate information; (c) request deletion of your personal information; (d) object to or restrict certain processing activities; and (e) request a portable copy of your data.

To exercise any of these rights, please contact us through the Panel-Pulse platform.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the Panel-Pulse platform.